KNUSRUS

1. Who we are

Knusrus Coastal Residence (“we”, “us”, “our”) is a privately owned luxury holiday home in Jongensfontein, on South Africa’s Western Cape coast. This policy explains what personal information we collect through this website and when you enquire about or book a stay, and how we use it, in line with South Africa’s Protection of Personal Information Act, 4 of 2013 (“POPIA”).

2. What information we collect

This site has no contact form or account system. We only collect personal information when you contact us directly — by messaging us on WhatsApp, emailing us, or calling us to enquire about or book a stay. This typically includes your name, phone number and/or email address, and whatever booking details you share with us (dates, number of guests, special requests).

Our website host automatically records basic technical information common to all websites — such as IP address and browser type, via standard server logs — for security and technical maintenance purposes.

3. Booking through NightsBridge

Every “Reserve Stay” button on this site opens NightsBridge, an independent booking platform, in a new tab. If you check availability or complete a booking there, NightsBridge collects and processes your information directly — including any payment details — under its own privacy policy and security measures, not this one. We do not see, receive or store your card or payment information; we only ever receive the booking details we need to prepare for your stay, such as your name, contact details, dates and number of guests.

4. Cookies

This website does not use analytics, advertising, or tracking cookies. The “Watch the Film” video on our homepage uses YouTube’s privacy-enhanced mode and only loads — and only then may set its own cookies, set by YouTube, not by us — if you actively click to play it. WordPress, the software this site runs on, may set a small number of strictly technical cookies needed for the site to function. If you continue to NightsBridge to check availability or book, that site sets its own cookies under its own policy. If we ever add analytics or marketing tools that set additional cookies on this site, we will update this policy and, where required, ask for your consent first.

5. How we use your information

We use the information you give us only to respond to your enquiry, manage your booking, and communicate with you before, during and after your stay. We do not use it for marketing unless you separately ask us to keep you informed of availability or offers.

6. Sharing your information

We do not sell or rent your personal information. We only share it with third parties where necessary to run our business — for example, our website host, NightsBridge (for bookings made through their booking engine), and WhatsApp/email as your chosen communication channel — or where required by law.

7. Storage and security

Booking correspondence is generally kept on WhatsApp and email, and we take reasonable steps to keep these accounts secure. No method of electronic storage or transmission is completely secure, but we do not use or store your information beyond what is reasonably needed to manage your booking and our related records.

8. How long we keep it

We keep booking correspondence for as long as reasonably necessary — generally for our own record-keeping and in case of a repeat booking — and will delete it sooner at your request, unless we are required to keep it for legal or tax purposes.

9. Your rights

Under POPIA, you may ask us at any time to:

• tell you what personal information we hold about you;
• correct information that is inaccurate or out of date;
• delete information we no longer have a lawful reason to keep; or
• object to how we’re using it.

To do any of this, contact us using the details below. If you’re not satisfied with our response, you may lodge a complaint with South Africa’s Information Regulator at www.justice.gov.za/inforeg.

10. Children

This website is not directed at children, and we do not knowingly collect personal information from anyone under 18 without a parent or guardian’s involvement.

11. Changes to this policy

We may update this policy from time to time, for example if we start using new tools on the site. The current version will always be posted on this page.

12. Contact us

If you have any questions about this policy or how we handle your information, contact us at knusrusdaytona@gmail.com or on WhatsApp at +27 77 356 8386.